East Anglia's premier provider for luxury spas 
01206 714411 
A luxury hot tub in your own home could be more afforable than you think 
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Terms & Conditions 

General 

These Terms and Conditions override any conditions stipulated by the buyer unless the others are expressly accepted by the seller, in writing. The placing of a sales order with the seller is deemed to be acceptance of these Terms and Conditions by the buyer. 
 

Prices 

Prices charged are those ruling at the agreed date of contract. In the event of any alterations required by the buyer to specification, quantity, place or date of delivery, the seller is entitled to vary the price. 
 

Deposits 

a) All orders require a minimum 10% deposit, unless agreed in writing on this contract 
b) Company cheque or personal cheque must clear through the banks 7 days prior to delivery of goods. 
c) Deposits are not refundable unless otherwise agreed in writing. Any such agreement will be subject to a charge reflecting any costs incurred by the seller in the course of making a refund. 
d) Any deposits or payments can be held in part or in full by the seller so as to recover associated costs as assessed by the seller. 

Payments 

a) Final payment is required on collection or 1 week prior to delivery and must be by cash, by Bankers Draft, Building Society cheque, credit card or debit card. (Surcharge for credit card payment may apply). 
b) Liability and costs for any damage and / or alteration to goods following delivery to the installation site is the buyer's responsibility. 
c) When a Spa is purchased and a Spa is currently held in dealers stock, payment in full must be made within 4 weeks of signing the Purchase Order. 
 
 

Delivery 

a) Title of the goods does not pass to the purchaser until full payment is made, by cleared funds. Any time or day of delivery named is intended as an estimate only and is not the essence of the contract. 
 
b) If any cause outside the seller's control, or any unforeseen contingency renders it impracticable for the seller to execute any order or delivery, the seller reserves the right to cancel the order and to repay any deposit payment received. 
 
c) The seller shall not be liable to the buyer or any third party for loss, damage or alteration whether direct or indirect or consequential to any property, undertaking, or event caused by, or arising from or connected with any delay in delivery of goods or failure to execute an order or delivery, or cancellation of the contract pursuant to clause 5b. 
 
d) In the event the buyer authorises access through adjacent properties for the seller's use during delivery and installation, the buyer is required to obtain permission from the owner(s) of the adjacent properties for such use and the buyer agrees to be responsible and accept the risks and liabilities thereof. 
 
e) The buyer is required at his expense to do all construction and other acts necessary and to meet all conditions necessary to allow the seller to install the goods as provided in the contract The buyer shall direct the location of the goods and there shall be no liability on the part of the seller for incorrect location, or for encroachment or interference thereby upon the property easements or rights of any other parties. 
 
f) Failure on the part of the buyer to ensure all preparations completed for goods installation and operation for the agreed time and date can result in the seller returning the goods to the security of the seller's premises and the seller reserves the right to make additional charges for any direct indirect or consequential cost, if the buyer cannot take delivery on the set date of installation and informs us as such less than 48 hours prior to the installation date there will be a cancellation fee of £300.00. 
 
g) The seller or his agents will not be held liable for any damages or injuries to goods, property or personnel arising from inadequate site preparation on the part of the buyer or his agents. 
 

Additional works 

a) Where the buyer has work performed by others that is not provided for in this contract the seller does not guarantee or warrant such work and the seller shall not be held responsible for such work or for loss or damages which may result there from. 
 
b) The seller is not responsible for providing any electrical connection service, unless specified in writing in the contract. The buyer is advised to use a professional, N.I.C.E.I.C., registered electrician and must ensure compliance with the goods manufacturer's electrical instructions and specifications. 
 
c) Referrals from the seller are given as a professional courtesy only. The seller is not responsible for any conduct or service provided by these referrals. 
 

Cancellation 

For all chemical and accessory orders you must notify us, in writing by letter, fax or email that you wish to cancel the order within seven working days after the day on which you received the goods. You must keep a copy of your notice of cancellation such as a certificate of posting or confirmation of fax transmission. The goods must then be returned to us and in accordance with our returns policy. 
 
For non stock, special order items such as replacement spa covers, gazebos, bespoke spas and accessories orders that are manufactured to order, you have the right to cancel within 48 hours of placing your order and receiving our invoice. You must notify us in writing by letter, fax or email that you wish to cancel the order. You must keep a copy of your notice of cancellation. If we do not receive notice from you that you wish to cancel the order then you are contractually bound to accept the order and you cannot return the goods unless they are faulty. 
 
For telephone orders and where a deposit is taken for a non stock, special order item the above conditions still apply and you must pay the balance of the goods upon our notification to you of a delivery date. 
 
If an order is cancelled within either the seven day or 48 hour periods defined above then you will be due a full refund of any monies paid. You will be contacted by phone to arrange the refund and within 30 days of your cancellation of the order. 
 

Returns policy 

Please inspect your goods immediately upon delivery. If goods delivered are faulty, missing or incorrect, you must advise us as soon as possible and within seven days from the date of delivery. 
 
If you notify us of a problem with your goods, we will either make good any shortage or replace any goods that are found to be faulty. 
 
Do not install Hot tub or Gazebo products unless you are completely satisfied, as we will not accept any claims for damaged items once they have been installed. Where you, the buyer, has used or installed the goods such use or installation shall be taken as conclusive evidence that you have accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and you waive the right, in these circumstances to make any claim against the company. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put before use. This does not affect your statutory rights. 
 
If you change your mind about your order we will accept returns (except for non stock special order items such as replacement spa covers, gazebos, spas and other items that are manufactured to order) as long as the following conditions are met – 
 
It is your responsibility to ensure that goods are returned in appropriate protective packaging. If goods are damaged due to inappropriate packaging it will not be possible to process your refund. 
 
Please ensure that your Hot tub filters fit your tub before any wrapping is removed. It will not be possible for hygiene reasons to exchange or provide a refund for filters once the packaging has been removed. 
 
Contact us in writing, by letter or email before you return any items to us and we will provide you with a returns number. Returns will not be accepted unless you mark your returns number clearly on your parcel. All returns must be sent back within 14 days from reporting the fault. 
 
Faulty or incorrectly delivered goods will be replaced free of charge and the cost of you returning the goods to us will be refunded. 
 
If the goods are not faulty you will be responsible for the cost of freight to return them to us. 
 
Please obtain a proof of posting since we will need to see it if the goods do not arrive. 
 

Warranties 

Inflatable hot tubs/spas will not be accepted back for a return for refund once opened and or used due to hygene reasons. Any issues must be dealt with under warranty by the authorised UK main dealer/service centre. Customers will need to provide a copy of the purchase invoice for any warranty issue to the UK main dealer/service centre for whichever Inflatable spa they own. 
 
a) All manufacturers' equipment and apparatus installed as provided for in this contract shall carry the full warranties of sold hot tub, supported by the limited warranties on the manufacturer. 
 
b) Warranties are effective only if the buyer has complied with all the terms and conditions, payments and provisions of the contract. The buyer must follow all of the manufacturer's written instructions to ensure performance of the manufacturer's written warranty, 
 
c) The seller guarantees to repair or at seller's option replace under issued warranties any products or parts found defective in materials or workmanship under terms of the manufacturer's warranties and replaced components/parts shall have a warranty of 90 days only. 
 
d) Relocation of the spa, unless approved or conducted by the seller or his agent, will void any warranty. 
 
e) Hot Tub warranty terminates upon transfer of ownership. 
 
For all non-consumable items, we will supply you with goods that are free from defects in materials and workmanship for a minimum period of 6 months from the date of delivery. 
 
For the manufacturers warranty details of all product ranges please refer to the specific warranty documents supplied with the product. All warranties are vested with the equipment manufacturer. In the event of a fault with a product your first point of contact is with the equipment manufacturer who may authorise us to carry out repair or replacement accordingly. 
 
For all Hot tub products, please note that failure to supply the recommended power will void the manufacturer warranty. 
 
Poor water balancing can cause high levels of pH or water hardness resulting in limescale build up on heaters, internal pipework, jets, pumps, shell etc. this is not covered under warranty. 
Poor filter cartridge conditions can cause faults with hot tubs damaging spa components and is not covered under warranty. 
Freezing conditions can cause damage to your spas components and pipework if the spa is left unused and not winterised correctly, this is not covered under warranty. 
Any headrests and Jets in any Hot Tub/Spa/Swim Spa are not covered under warranty. 
 

Operation and maintenance 

The manufacturer, seller or his agent will not be held responsible for any adverse consequences to the goods, property or person resulting from the buyer's failure to comply with manufacturer’s operating and; or maintenance instructions. Changes or alterations to parts or components, unless approved or performed by the seller or his agents, are at the buyer's risk. 
 

Site visits 

Charges may be made by the seller to the buyer for call out visits other than initial survey visit, installation visit or performance of services under manufacturer's warranty. 
 

The buyer's commitment to delivery 

The purchaser agrees to either take delivery of their spa or pay for it in full within 4 weeks of the original purchase date. If the purchaser pays for the spa in full and cannot take delivery due to circumstances out of their own control, the seller will store the spa for the purchaser for up to 4 weeks free of charge. After this time, if the purchaser is still not in a position to take delivery, then the seller will place the spa back in to stock. It will then be the purchaser's responsibility to re order, and allow up to 10 weeks delivery time for the new order. At all times the seller will retain the non-refundable deposit.